Terms & Conditions

Cancellations made 14 calendar days in advance will be eligible for a full refund with no cancellation fee.

We may use photos and video footage for promotional purposes. You may opt out of this at any time by notifying us when you complete your booking or by sending an email with "opt out" to bensilvercricket@gmail.com.

Your personal data will not be shared with any third parties unless required for legal reasons or if it's essential to complete a service. You will occasionally receive updates about our services. You can opt out of these communications at any time by emailing us.

We are not liable for any loss, damage, or theft of personal possessions brought to training sessions. Participants are responsible for their personal belongings at all times.

Participants are expected to behave in a respectful and sportsmanlike manner during coaching sessions. Ben Silver Coaching reserves the right to terminate the session or refuse service if the participant’s behaviour is deemed inappropriate, disruptive, or unsafe. No refunds will be given in such cases.

All content on this website, including but not limited to text, images, videos, and logos, is the intellectual property of Ben Silver Coaching and is protected by copyright law. You may not reproduce, distribute, or use any content from this website without prior written consent.

By booking a session or using the services provided on this website, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you should not proceed with any bookings.

Ben Silver Coaching reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this website, and the updated terms will take effect as soon as they are published. Please check this page regularly to stay informed.

Participants under the age of 18 must have parental or guardian consent to participate in any coaching sessions. By booking a session for a minor, the parent or guardian agrees to these Terms & Conditions on behalf of the child.

Any outdoor 1:1 sessions cancelled by adverse weather conditions will be rearranged free of charge.

Privacy Policy:

This Privacy Policy explains how we collect, use, store, and protect your personal data. We are committed to complying with the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR).

1. Data We Collect:
   We collect personal information such as your name, email address, and contact details. We may also collect health-related data if relevant to the coaching services provided (e.g., medical conditions or restrictions). Payment details are collected securely via third-party payment processors.

2. How We Use Your Data:
   We use your data to process bookings, send updates, and improve services. You can request to receive or delete your data at any time by emailing us at bensilvercricket@gmail.com.

3. Data Security:
   We take reasonable measures to ensure the security of your data. However, while we strive to protect your information, we cannot guarantee the security of any data transmitted over the internet.

4. Cookies:
   We use cookies to enhance your experience on our website. You can control the cookie settings in your browser, but please note that disabling cookies may limit your experience on the website.

5. Data Retention:
   Your personal data will be retained only for as long as necessary for the purposes for which it was collected. We periodically review and delete data that is no longer required.

6. Your Rights:
   Under GDPR, you have the right to access, correct, or erase your personal data. If you wish to exercise any of these rights, please contact us at bensilvercricket@gmail.com. You can also file a complaint with the Information Commissioner’s Office (ICO).